FAQ: Help! I can't open the application packet!

How do I open the application packet?
There are two application packets. The first is a PDF file that require Adobe Acrobat Reader to view it. You can download this free from Adobe via this page . After you download Acrobat Reader, install it, and by default all files with a *.pdf extension will open in the reader.

The second application packet is in MS Word format. If you have MS Word installed on your computer, click on the link and you will be prompted to save or open the file. We suggest you save the file to a folder on your computer.

How do I save my application packet?
When the Adobe format application packet opens in your web browser, you will see the Adobe Reader toolbar just above the main window. The first icon on the left looks like a floppy disk. Click on this and you will be prompted to save your file to your local computer.

When the MS Word application packet opens, you will see the MS Word toolbar. Look for an icon that looks like a floppy disk. Click on this and you will be prompted to save your file to your local computer.

How do I print my application?
The second icon from the left on the Adobe Reader toolbar looks like a printer. Click on it and you will be prompted to print your file on your local printer. Similarly, you will find an icon that looks like a printer on the MS Word toolbar. Click on it and you will be prompted to print the application using your local printer.

The PDF file isn't working or displaying properly...
Nearly every time display problems or errors have been reported, the problem is related to using an older version of Adobe Acrobat Reader, usually version 3.0 or earlier. To solve virtually ANY problem viewing PDFs, simply download and install the latest version. You can download this free from Adobe via this page .

My question hasn't been answered...
Contact us and we will try to answer your question. However, things get hectic in the office and we can't always answer you right away. During our regularly scheduled working hours, Monday through Friday, we will make every attempt to respond to your email within twenty-four hours.